Application Support Engineer

Technical
Written By Simon Rogers

Job Title:
Application Support Engineer

Location:
Portugal. 100% Home Office

Department:
IT Operations

Job Type:
Full-time

Salary:
€30,000 - €40,000

 

Company Overview

Prospero Systems Europe, Unipessoal LDA is part of the Prospero group, a specialist software company with over 25 years of experience developing and implementing enterprise software solutions based on Predictive Analytics and Machine Learning.

Our award-winning DetectX® platform supports leading banking and insurance organisations in strengthening regulatory compliance, combating financial crime and improving operational decision-making.

We combine technological innovation with deep industry expertise to deliver secure, reliable and future-ready software solutions for our customers.

 

Position Summary

The Application Support Engineer is responsible for supporting the day-to-day operation of the DetectX® platform, ensuring high levels of application availability, performance and customer satisfaction.

Working closely with customers, Professional Services and Software Development, the role combines application management, technical support, troubleshooting and operational activities to deliver an excellent customer experience.

The role plays an important part in ensuring customers receive reliable service and an excellent support experience throughout the lifecycle of the DetectX® platform.

 

Key Responsibilities

  • Monitor system health, availability, and security across customer environments while executing routine operational and maintenance tasks.

  • Support software deployments, upgrades, release validation, and the transition of new customer implementations into production.

  • Diagnose and resolve technical incidents using logs, diagnostic data, and SQL queries to perform database analysis.

  • Identify root causes of application defects, collaborating with Software Development for resolution while managing customer communications.

  • Serve as a trusted technical contact for international clients, delivering end-to-end support throughout the issue lifecycle.

  • Maintain operational procedures, technical documentation, and knowledge bases to drive continuous service improvement.

 

Required Skills

  • Excellent written and spoken English is a MUST - German is a strong plus.

  • Foundational IT qualification, training or degree in Information Technology, Computer Science or a related discipline.

  • A strong customer and service-oriented mindset.

  • Some understanding of SQL and relational databases.

  • Ability to investigate technical issues using a structured and methodical approach.

  • Desirable: Knowledge of APIs, XML and JSON.

  • Desirable: Experience with Jira or similar service management platforms.

  • Desirable: Understanding of software deployment and release processes.

 

Work Arrangements

  • Full-time permanent position.

  • 100% home office / remote working (from Portugal).

  • Occasional travel may be required for training, internal meetings or customer requirements.

  • English is the primary working language.

  • Applicants must have the legal right to work in Portugal.

 

What We Offer

  • A full-time remote position with 100% home working.

  • The opportunity to work with an award-winning enterprise software platform used by leading financial institutions.

  • Exposure to modern Predictive Analytics, Artificial Intelligence and Machine Learning technologies.

  • The opportunity to deepen your expertise in enterprise software, financial crime prevention and regulatory compliance and customer-facing technical support.

  • A collaborative international team with opportunities for continuous professional development.

 

How to Apply

If this sounds like the right opportunity for you, we’d like to hear from you.

Please submit your application through Indeed using the link below.

Apply for position on Indeed

Closing date for Applications: 31.08.2026

 

Important Notes

Prospero AG and Prospero Systems Europe, Unipessoal LDA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job profile is intended to provide a high-level overview of the role and its responsibilities. Duties and requirements may be subject to change based on the needs of the company and its clients.

Simon Rogers